"Learn the secrets of providing outstanding customer service to all your customers with this training program. General principles of providing outstanding customer service are explained and applied to the library setting. In addition the program looks at how the Columbus (OH) Metropolitan Library and the West Palm Beach (FL) Public Library used customer service strategies to transform their libraries"--Container.

View into the seldom seen world of the deaf to witness a painful family struggle over a controversial medical technology called the cochlear implant.

Classical archaeology, the excavation and analysis of ancient Greek and Roman sites, has been one of the leading branches of archaeology, pioneering its basic methods and major innovations. In these 36 half-hour lectures, Dr. John R. Hale of the University of Louisville guides the listener through 18th-century excavations at Herculaneum and Pompeii, tours many important archaeological sites or discoveries, from the Bronze Age to late antiquity, and...