Becoming a multicultural services library : a guided journey to serving diverse populations / Donna Walker and Padma Polepeddi
No surprise, community engagement works / Theresa Beaulieu
International Advisory Committee at the Charlotte Mecklenburg Library / Meryle A. Leonard
The gathering place : a multicultural experience at the Joseph F. Smith Library / Zoia Adam-Falevai and Becky DeMartini
Partnerships linking cultures : multicultural librarianship in British Columbia's public libraries / Allan Cho and Con Ada
The bridge : librarians collaborate with the Office of Multicultural Affairs, a division of Student Affairs / Fantasia Thorne and Kimberly Williams
Connecting native American students to Cline Library / Amy Hughes and Carissa Tsosie
Delivering library instruction in a native language / LaVentra E. Danquah and Wendy G. Wu
The role of teacher-librarians in encouraging library use by multicultural patrons / Danielle M. Colbert-Lewis and Sean C.D. Colbert-Lewis, Sr
Expanding services to international students and scholars at midsized and small universities and colleges / Amauri Serrano and Beth Cramer
Reaching out to international students at the University of Lethbridge Library / Nicole Eva
The solo career college librarian : reaching out to non-traditional students / Alice Graves
Serving diverse populations : outreach to Chinese and African American users / Kelly Rhodes McBride and Xiaorong Shao
The community speaks for itself : indigenous speakers in the Labriola National American Indian Data Center / Joyce Martin
Connecting with multicultural teens (and their families by extension) / Ashley Ansah
Soy culto! : connecting with the Hispanic population / Joyce Nutta and Julie Ventura
Fotonovelas and historietas : adult comic books from Mexico in American libraries / Cynthia Houston
Reaching out through graphic novels / Mike Buono
The multilingual glossary project and my language : two online programs to assist libraries to deliver services to multicultural patrons / Oriana Acevedo and Nicky Lo Bianco
Developing a job help and computer skills program for recent immigrants / Nyssa Densley and Heather Ross
Opening the world : creating a multilingual video to introduce library services to refugees and immigrants / Judy Anghelescu
Virtual services to Latinos and Spanish speakers / Audrey Barbakoff and Kristina Gomez
Web-based language technologies / Frans Albarillo
"If you build it, [they] will come" : actively inviting multicultural users to academic libraries by offering family literacy workshops / Ladislava Khailova
Community family literacy programs at the Azusa City Library / Maria A. Pacino
An oral history guide / Mark Donnelly
Librarians' role as educators in promoting library resources for multicultural patrons while advancing a national health initiative / LaVentra E. Danquah and Wendy G. Wu
Programs, signage, and the kitchen sink : attracting multicultural patrons to school libraries / Kris Baughman and Rebecca Marcum Parker
Raising awareness in academic libraries with multicultural exhibits, installations and decorations / Fantasia Thorne and Kimberly Williams
Bridging the gap : exploring the racial divide in Louisiana / Derek Mosley and April Grey
Cafe a las siete/Coffee at seven : cross-cultural programming at a public library / Diana J. Lennon
So you think you can write? : programming that encourages creativity / April Grey and Derek Mosley
English conversation clubs at the Charlotte Mecklenburg Library / Staci Falkowitz
Active listening without visual cues : phone reference tips for ESL learners / Erika Bennet and Erin Brothen
The culturally relevant reference interview : how to enhance reference transactions in an era of diversity / Erika Bennet and Erin Brothen
Risk looking stupid? / Mike Buono
Genealogy reference for diverse customers / J. Wendel Cox and James K. Jeffrey.
